Roaming Tariff Market Registering A CAGR Of 5.5% Till 2025

In recent years, LTE subscriptions have increased at a significant rate owing to broader network coverage. Developing countries such as India and Japan are ranked among countries with the largest internet user base. In addition, the use of high-end mobile devices, such as 4G-enabled smartphones, is also increasing owing to advantages such as low latency and easy access to data & voice services when traveling abroad. For instance, according to International Telecommunication Union (ITU), the number of internet users in developing countries accounted for 2,868 million in 2018. Moreover, according to GSMA, smartphones are expected to emerge as the leading and most popular mobile devices used by individuals across all regions by 2020, which is expected to boost the adoption of smartphones to a total of 80% by 2025.

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The rapid growth of international tourism is also expected to contribute to the roaming tariff market growth. The Australian Government revealed that 8.6 million international tourists visited Australia in June 2017. Furthermore, the Australian government updated its Memorandum of Understanding (MoU) with China, India, and Australia in 2016, 2014, and 2017, respectively, for encouraging tourism activities.

The launch of 5G services in 2020 is likely to unfold numerous growth opportunities for the market owing to better coverage and enhanced network capacity. However, regulatory pressures and government intervention in some countries have led to reduced tariff margins for network providers, thereby hampering the market growth. For instance, in 2016, the European Union announced zero roaming charges for European citizens traveling across the region, allowing them to text, call, and browse the internet on their mobile devices at the same price they pay at their home country.

The global roaming tariff market size is expected to reach USD 100,750.0 million by 2025, registering a CAGR of 5.5% according to a study conducted by Grand View Research, Inc. The increasing number of internet users coupled with growing international tourism are anticipated to positively impact the market growth.

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Further key findings from the report suggest:

• Based on type, the international segment accounted for a market share exceeding 70% in 2018 owing to the growing international tourism coupled with numerous government initiatives aimed at encouraging tourism

• The wholesale distribution channel segment was valued at approximately USD 50,000.0 million in 2018 and is expected to register a CAGR exceeding 5% from 2019 to 2025, owing to the rise in tourism activities globally

• Based on services, the data segment held the largest market share of over 60% in 2018, which can be attributed to an increase in the number of smartphone users

• The market is expected to witness substantial growth in Asia Pacific owing to factors such as rising disposable income, increased adoption of smartphones, and significant number of internet users in the region

• The roaming tariff market is highly consolidated and characterized by high competition. Major global players operating in the market include America Movil, AT&T Inc., Bharti Airtel Ltd., China Mobile Ltd., and Digicel Group.

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Customer Experience Management Market Will Grow As Continuous Evaluation Of Customer Feedbacks

The North America customer experience management market size is expected to reach USD 7,496.7 million by 2025, registering a CAGR of 17.1% from 2019 to 2025, according to a new report by Grand View Research, Inc. Owing to the intensifying competition across industries, organizations are steadily shifting from the traditional strategy of chasing sales targets and marketing to providing enhanced customer experience as a way of building long-term relationships with customers.

As a result, it has become essential for an organization to understand the changing needs of customers. Thus, the continuous evaluation of customer feedbacks to fetch valuable customer insights as a way of adding business value is becoming one of the top priorities across industries. Moreover, the rising focus of companies on integration with social media and mobile platforms to connect with customers and deliver enhanced customer service is also expected to drive the adoption of CEM tools in the near future. In addition, big data analytics is transforming business operations and customer interaction, necessitating it for companies to adopt advanced customer experience management solutions.

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In terms of deployment, the adoption of cloud-based CEM tools has been on the rise in recent years. Cloud-based CEM solutions help organizations to address customer needs while providing a personalized experience. The cloud facilitates organizations to easily and quickly upgrade features across different channels to accelerate business transformation and, in turn, gain a competitive edge. A notable trend observed in the market is the migration of companies from large CEM vendors to small CEM vendors who offer industry-specific tailor-made solutions. This process is driven by two major factors, including pricing strategies of smaller vendors and their ability to offer customizable solutions. Large vendors are expected not to relinquish their share but witness slow growth.

Another key trend observed in the North America market is the increasing emphasis of large and medium-sized companies on providing multichannel services to deliver a seamless experience to customers across all touch points channels. Organizations are adopting business analytics tools such as sentiment analytics, speech analytics, and text analytics. Such efforts are expected to help enterprises understand the critical insights from unstructured data gathered from interactions with customers to provide enhanced digital services.

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Further key findings from the report suggest:

• The web services touch point segment is anticipated to witness the highest CAGR of 18.8% over the forecast period

• The speech analytics analytical tools segment is anticipated to grow at the highest CAGR of 19.2% over the forecast period. The rising number of contact centers and need for real-time cloud analytical solutions to enhance customer experience is anticipated to strengthen the growth prospects of the segment

• The cloud deployment segment is anticipated to register at the highest CAGR over the forecast period. The promising rate of advancement of cloud computing technologies is expected to create a steady demand for cloud deployment

• Key players in the North America CEM market include Oracle, SDL Plc, Verint, Tech Mahindra Limited and Zendesk.

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Road Haulage Market Will Grow As Of Rising Population and Shift In Residential

The global road haulage market size is expected to reach USD 4,071.7 billion by 2025, registering a CAGR of 5.5% from 2019 to 2025 according to a study conducted by Grand View Research, Inc. The increasing demand for preserved commodities, fresh food, and perishable goods, coupled with the flourishing e-commerce industry, has triggered the demand for road haulage services. These factors are anticipated to drive the market in the coming years.

The steady expansion of the automotive and transportation industries over the years has also spurred the demand for road haulage services in recent years. 

Rising population and shift in residential preferences are also key factors that are expected to fuel market growth. Numerous technological advancements such as vehicle-to-vehicle communication, integrated supply chain, remote diagnostics, and autonomous driving are optimizing road transportation and increasing cargo throughput.

Additionally, the availability of several online support services such as GPS tracking and google maps are expected to augment the adoption of road haulage services. The rising demand for food commodities, local deliveries, agricultural goods, and wholesale product deliveries are anticipated to provide significant growth opportunities for the players present in the market.

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Professional road haulage services are cost-efficient, easy to track, involve low idle period, offer doorstep deliveries and highly safe cargoes, and are capable of using different routes. Such benefits are encouraging the adoption of these services in manufacturing, petroleum, and infrastructure arenas. Furthermore, steadily expanding global and cross-border trade are spurring market growth. Reduction in vehicle and fuel taxes in certain countries are further boosting the adoption of road transportation.

The market is highly fragmented and characterized by high competition with the presence of established local and regional players. Companies are focusing on offering the most cost-effective, flexible, and efficient services to customers. Companies are also focusing on partnerships and mergers, with medium-sized operators to strengthen their market presence. Key players operating in the market are focusing on enhancing their global logistics networks. Numerous companies are undergoing mergers and acquisitions with third-party logistics services to provide more value-added services to customers. For instance, in May 2018, Alibaba group invested USD 1.38 billion in ZTO express to strengthen its transportation and logistics network and ensure quick parcel deliveries in China.

However, the escalation of fuel prices and fuel levies in certain economies are hindering the market growth. Moreover, a massive shortage of Heavy Goods Vehicle (HGV) drivers is reducing productivity and causing delays in the transportation of goods. These factors are further expected to challenge the growth prospects of the market.

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Further key findings from the study suggest:

• In terms of the vehicle type, the light commercial vehicles segment is expected to grow prominently by 2025, registering a CAGR of more than 6% from 2019 to 2025. The significant increase in the adoption of light goods vehicle (LGVs) corresponds to the growing e-commerce industry, which requires quick deliveries of retail goods

• The domestic road haulage segment is expected to grow at a CAGR exceeding 5% from 2019 to 2025. This prominent growth is due to the increased deliveries of food commodities and other retail goods

• The food & beverage application segment is expected to register a promising CAGR owing to the rising transport of agricultural products such as bulk food commodities and field produce

• The Asia Pacific regional market is expected to witness substantial growth prospects and a CAGR exceeding 6% during the forecast period. This can be attributed to the robust roadways infrastructure and connectivity in the region

• Countries such as China and India witness high volumes of export and import of goods, which requires quick and cost-efficient freight transportation. In addition, legislative initiatives for road transport and flexible international transport policies in the Asia Pacific region are further contributing to market growth

• Key players operating in the market include CONCOR, Kindersley Transport Ltd., Gosselin Group, Monarch Transport, AM Cargo, Manitoulin Group of Companies, SLH Transport Inc., Woodside Logistics Group, and UK Haulier.

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