Customer Experience Management Market in Retail: Enhancing Customer Journeys

  

The global customer experience management market size is expected to reach USD 32.87 billion by 2030, registering a CAGR of 15.8% from 2024 to 2030, according to a new report by Grand View Research, Inc. Customer experience management (CEM) solutions are gaining widespread popularity in diverse industries. As businesses become more customer-centric, the market is expected to witness rapid growth over the forecast period. Ongoing trends such as hyper-personalization of customer service, the use of AI & automation, and various customer value models are the key attributes propelling the growth. Moreover, implementing robust social media customer service can help reduce costs, increase response times, improve customer satisfaction, and increase the adoption of the CEM platform across industries. Thus, driving industry growth.

 

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As working from home becomes more common, facilitated by video conferencing, digital transformation of the customer and employee experience will be critical for growth. Remote working frequently leads to higher Employee Satisfaction (E-SAT), which leads to higher overall Customer Satisfaction (C-SAT). A remote workforce allows an organization to hire the best talent from all over the world, which improves both the local and global customer experiences. Organizations that want to keep their customer experience scope onshore/nearshore could benefit from a right-shored work-at-home model rather than an offshore-only model. These developments would further drive industry growth.

 

Organizations have implemented new business models to broaden their customer reach and improve the end-user experience. Organizations are also working to improve their ability to adapt to changing customer expectations as well as market conditions. Several industries and industry verticals are expanding their customer reach by utilizing various e-commerce models, such as e-retail, direct-to-customer (D2C), marketplace, and social commerce. For instance, Oracle Corp., a software company, provides Oracle Commerce, a unified B2C and B2B e-commerce platform. The solution uses interactive dashboards and data visualizations and takes real-time insights from every customer engagement.

 

Customer Experience Management Market Segments Highlights:

• The speech analytics segment is expected to witness a CAGR of 18.4% from 2024 to 2030. Through the calls, they assist enterprises in identifying the areas of trends, opportunities, and concerns. Speech analytics tools in contact centers help improve agent performance, monitor compliance, streamline business processes, improve first-call resolution, and improve customer experience

• The web services segment is anticipated to grow at a CAGR of 17.4% from 2024 to 2030. CX web services provide the tools and expertise to measure, analyze, and improve customer interactions, leading to a strong ROI for businesses. Moreover, the rise of cloud-based Software as a Service (SaaS) offerings has made CX web services more accessible and affordable for businesses of all sizes

• The cloud segment is anticipated to grow at a CAGR of 18.3% from 2024 to 2030. The cloud deployment model enables enterprises to purchase only the features, added applications, or updated versions of the software, based on the pay-as-you-go subscription model. On account of these benefits, large enterprises are gradually investing in CEM software and collaborating with technology providers for digital transformation

• The BFSI segment is anticipated to register the highest CAGR of 17.1% from 2024 to 2030 owing to the increasing adoption of cloud-based deployment models and investments in advanced technologies to offer digital finance management assistance

• The Asia Pacific regional market is expected to register the highest CAGR of 17.5% from 2024 to 2030 due to a strong presence of call centers, an increasing trend of social media marketing, and a growing emphasis on customer satisfaction across industries & sectors

 

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Segments Covered in the Report

 

Grand View Research has segmented the global customer experience management market based on analytical tools, touch point type, deployment, organization size, end-use, and region:

 

Customer Experience Management (CEM) Analytical Tools Outlook (Revenue; USD Billion, 2018 - 2030)

• EFM Software

• Speech Analytics

• Text Analytics

• Web Analytics & Content Management

• Others

 

Customer Experience Management (CEM) Touch Point Type Outlook (Revenue; USD Billion, 2018 - 2030)

• Stores/Branches

• Call Centers

• Social Media Platform

• Email

• Mobile

• Web Services

• Others

 

Customer Experience Management (CEM) Deployment Outlook (Revenue; USD Billion, 2018 - 2030)

• Cloud

• On-premises

 

Customer Experience Management (CEM) Organization Size Outlook (Revenue, USD Billion, 2018 - 2030)

• Large Enterprises

• Small and Medium Enterprises

 

Customer Experience Management (CEM) End-use Outlook (Revenue, USD Billion, 2018 - 2030)

• BFSI

• Retail

• Healthcare

• IT & Telecom

• Manufacturing

• Government, Energy & Utilities

• Construction, Real Estate & Property Management

• Service Business

• Others

 

Customer Experience Management (CEM) Regional Outlook (Revenue, USD Billion, 2018 - 2030)

• North America

  • U.S.

  • Canada

  • Mexico

• Europe

  • UK

  • Germany

  • France

  • Italy

• Asia Pacific

  • China

  • India

  • Japan

  • South Korea

  • Australia

  • New Zealand

• Latin America

  • Brazil

• Middle East & Africa (MEA)

  • UAE

  • KSA

  • South Africa

Telehealth Market Report: Understanding Patient Engagement and Satisfaction

 The global telehealth market is expected to reach USD 455.27 billion by 2030, exhibiting a CAGR of 24.3% from 2024 to 2030, according to a new report by Grand View Research, Inc. The market is primarily driven by the growing adoption of digital health and smartphones, improved internet connectivity, the rise in the launch of telehealth services, and growing technological advancements. For instance, in May 2024, Thyme Care, an Oncology Care company, introduced Enhanced Supportive Care, a virtual palliative care program, to help cancer patients and their caretakers manage physical and psychosocial symptoms at home.

Gather more insights about the market drivers, restrains and growth of the Global Telehealth Market

 

In recent years, the growing adoption of health apps has increased significantly. For instance, according to data published by Business of Apps in March 2024, there were around 379 million downloads of health apps. This growth indicates a rising interest in utilizing technology for health and wellness management. Health apps facilitate effective communication between healthcare staff and patients living in remote locations.

Moreover, machine learning techniques & AI functionality can enhance the personalization levels of healthcare. AI and machine learning are incorporated into telehealth to assist conclusive disposition of patients through remote analysis. Moreover, an AI chatbox is deployed to provide the latest healthcare information. The Telehealth platform of Haldoc uses AI to provide its physicians with feedback on their performance and consultation & training for performance enhancement. Thus, such technological advancements in telehealth services boost the market growth.

 

Telehealth Market Report Highlights

 

• By product, the services segment held the largest market share in 2023, owing to the growing adoption of telehealth services to manage chronic diseases and technological advancements in the digital health field.

• By delivery mode, the web-based segment held the largest market share in 2023, owing to the rising adoption of web-based solutions by healthcare professionals.

• By disease area, radiology segment dominated the market in terms of revenue share in 2023. Increasing incidences of chronic diseases, including breast cancer, cellulitis, & osteomyelitis, and a growing number of emergency cases fuel the market growth.

• By end-use, provider segment held largest share in 2023. Rising demand for reducing hospital admissions and growing adoption of telemedicine and teleconsultation services boost the market growth.

• North America dominated the global market in 2023 due to the availability of favorable government initiatives and digital infrastructure to provide digital solutions to patients.

Browse through Grand View Research's Healthcare IT Industry Research Reports.

 

• The global AI-based clinical trials solution provider market size was estimated at USD 1.9 billion in 2023 and is projected to grow at a CAGR of 22.1% from 2024 to 2030.

• The global medical specimen tracking system market size was valued at USD 886.2 million in 2023 and is estimated to grow at a compound annual growth rate (CAGR) of 10.5% from 2024 to 2030.

 

Segments Covered in the Report

 

Grand View Research, Inc. has segmented the global telehealth market based on product, delivery mode, end-use, disease area, and region.

 

Telehealth Product Outlook (Revenue, USD Million, 2018 - 2030)

• Hardware

  • Monitors

  • Medical Peripheral Devices

    • Blood Pressure Meters

    • Blood Glucose Meters

    • Weighing Scales

    • Pulse Oximeters

    • Peak Flow Meters

    • ECG Monitors

    • Others

• Software

  • Standalone Software

  • Integrated Software

• Services

  • Remote Patient Monitoring

  • Real-Time Interactions

  • Store and Forward

  • Others

 

Telehealth Delivery Mode Outlook (Revenue, USD Million, 2018 - 2030)

• On-premise

• Web-based

• Cloud-based

 

Telehealth End-use Outlook (Revenue, USD Million, 2018 - 2030)

• Payers

• Providers

• Patients

 

Telehealth Disease Area Outlook (Revenue, USD Million, 2018 - 2030)

• Psychiatry

• Substance Use

• Radiology

• Endocrinology

• Dermatology

• Gastroenterology

• Neurological Medicine

• ENT

• Cardiology

• Oncology

• Dental

• Gynecology

• General Medicine

• Others

 

Telehealth Regional Outlook (Revenue, USD Million, 2018 - 2030)

• North America

  • U.S.

  • Canada

  • Mexico

• Europe

  • UK

  • Germany

  • France

  • Spain

  • Italy

  • Denmark

  • Sweden

  • Norway

• Asia Pacific

  • China

  • Japan

  • India

  • South Korea

  • Australia

  • Thailand

• Latin America

  • Brazil

  • Argentina

  • Chile

• MEA

  • South Africa

  • Saudi Arabia

  • UAE

  • Kuwait

 

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Open RAN Market Forecast: Growth Opportunities and Future Challenges

 The global open RAN market size is estimated to reach USD 20.41 billion by 2030, registering a CAGR of 25.6% from 2025 to 2030, according to a new report by Grand View Research, Inc. An open radio access network (O-RAN or Open RAN) is a concept based on the standardization and interoperability of RAN elements, including open-source software elements and a unified interconnection standard for white-box hardware from various vendors. Increasing adoption of open RAN hardware and software owing to their numerous benefits, such as improved network performance, lower equipment costs, improved security, and network flexibility, is a major factor driving the growth of the market.

 

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In addition, the increasing commercialization of 5G services and demand for O-RAN from mobile operators are further driving the market’s growth. The O-RAN technology and architecture reduce mobile network deployment and maintenance costs by encouraging competition among vendors and streamlining network management. It also reduces the need for costly proprietary hardware and enables operators to source components from multiple vendors. This multi-vendor ecosystem ultimately saves costs and enhances network resiliency. Furthermore, open RAN is transforming the telecommunications industry by incorporating modern cloud and software technologies, ultimately propelling the market's growth.

 

Furthermore, the robust deployment of a 5G radio access network with several macrocells and small cell base stations and the introduction of open RAN components by several players worldwide is propelling the growth of the market. For instance, in October 2022, Vodafone Group Plc and Qualcomm Technologies, Inc. announced their partnership to develop, integrate, and test next-generation 5G radio units (RU) and distributed units (DUs) with Massive MIMO capabilities to meet the demands of the modern networks and to provide the commercial deployment of O-RAN in Europe.The growing demand for low latency and high-speed bandwidth connection and the increased focus of major organizations on research and development activities are some of the factors boosting the market growth.

 

Open RAN Market Report Highlights

• The services segment is expected to register the fastest CAGR over the forecast period due to the growing demand for specialized expertise and support in managing & deploying O-RAN infrastructure

• The radio unit (RU) segment dominated the market in 2024. In the O-RAN infrastructure, RU handles the physical radio functions and connects to the user equipment

• The public cloud segment accounted for the significant market share in 2024. High demand for cloud-native O-RAN architecture, as it provides flexibility, security, and scalability to networks,supports the segment’s growth

• In 2024, the 5G network segment held the largest revnue share in the global market. There is an increasing development of virtualized 5G RAN solutions for communication service providers (CSPs) as it offers improved flexibility and operational efficiency to fulfill the demands of their 5G customers

• The mmWave segment is expected to grow at the significant CAGR during the forecast period. The growing demand for low-latency and high-speed wireless communications is driving the adoption of mmWave frequencies in the market

• Asia Pacific is expected to grow at the significant CAGR over the forecast period, due to the vast presence of O-RAN hardware and software providers and the growing market for IT and telecommunications in countries, such as China India, and Japan.

Browse through Grand View Research's Communication Services Industry Research Reports.

• The global clinical communication and collaboration market size was estimated at USD 2.99 billion in 2024 and is projected to grow at a CAGR of 18.1% from 2025 to 2030.

• The global near field communication market size was valued at USD 30.85 billion in 2024 and is projected to grow at a CAGR of 12.3% from 2025 to 2030.

 

Segments Covered in the Report

 

Grand View Research has segmented the global open RAN market based on component, unit, deployment, network, frequency, and region:

 

Open RAN Component Outlook (Revenue, USD Million, 2019 - 2030)

• Hardware

• Software

• Services

  • Consulting

  • Deployment and Implementation

  • Support and Maintenance

 

Open RAN Unit Outlook (Revenue, USD Million, 2019 - 2030)

• Radio Unit

• Distributed Unit

• Centralized Unit

 

Open RAN Deployment Outlook (Revenue, USD Million, 2019 - 2030)

• Private

• Hybrid Cloud

• Public Cloud

 

Open RAN Network Outlook (Revenue, USD Million, 2019 - 2030)

• 2G/3G

• 4G

• 5G

 

Open RAN Frequency Outlook (Revenue, USD Million, 2019 - 2030)

• Sub-6 GHz

• mmWave

 

Open RAN Regional Outlook (Revenue, USD Million, 2019 - 2030)

• North America

  • U.S.

  • Canada

• Europe

  • UK

  • Germany

  • France

  • Italy

• Asia Pacific

  • India

  • Japan

  • Australia

  • South Korea

  • Malaysia

• Latin America

  • Brazil

  • Mexico

• Middle East & Africa

  • Kingdom of Saudi Arabia (KSA)

  • UAE

  • South Africa

 

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Digital Health Market Trends: Navigating the Future of Healthcare Technology

 The global digital health market size is anticipated to reach USD 946.0 billion by 2030 and it is projected to grow at a CAGR of 21.9% from 2024 to 2030, according to a new report by Grand View Research, Inc. The market growth driven by various factors. These include the proliferation of smartphones, advancements in internet connectivity, the development of IT infrastructure, increasing healthcare IT expenditures, overburdened healthcare facilities, a growing shortage of healthcare providers, rising demand for remote patient monitoring services, escalating medical costs, improved accessibility of virtual care services, and the increasing prevalence of chronic diseases. This growth is further propelled by the ongoing trend of digitalization in healthcare. This trend finds support in expanding public-private partnerships, emerging startups in the healthcare sector, and favorable initiatives undertaken by governments to promote digital health solutions.

 

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Digital health encompasses diverse technologies such as telehealth services, health information technology, and mobile health (mHealth) to enhance communication within healthcare systems, fostering improved interactions between doctors and patients. The relevance of digital health technology has grown significantly, especially during the COVID-19 pandemic. These contemporary solutions enhance the patient-doctor relationship and extend preventive disease strategies. Furthermore, they contribute to a shift in healthcare towards value-based treatment, amplifying the accessibility of health information for both patients and healthcare providers.

 

Furthermore, integrating wearable devices into healthcare reshapes how individuals manage their health. Wearables like fitness trackers and smartwatches enable continuous monitoring of vital signs, physical activity, and other health metrics. This real-time data empowers individuals to take a proactive role in their well-being and allows healthcare providers to offer personalized preventive care. Companies such as Apple and Fitbit exemplify the success of wearables in the digital health market, emphasizing the fusion of technology and health monitoring.

 

Digital Health Market Report Highlights

 

• Based on component, the services segment accounted for largest revenue share in 2023, owing to the growing demand for services, such as installation, staffing, training, maintenance, and other services

• Based on technology, the tele-healthcare segment led the market with the largest revenue share of 43.2% in 2023, due to increasing preference for remote patient monitoring services and shortage of healthcare professionals

• Based on the application, the diabetes segment led the market with the largest share of 24.3% in 2023 and is expected to register the fastest CAGR over the forecast period. The obesity segment is the second largest in applications of the digital health market

• Based on the end-use, the patient segment held the largest market share of 34.1% in 2023 and is expected to witness the fastest CAGR during the forecast period

• North America dominated the market with a revenue share of 38.2% in 2023 due to the rapidly developing healthcare IT infrastructure, emergence of startups, growing funding options, and improving technological literacy

 

Browse through Grand View Research's Healthcare IT Industry Research Reports.

 

• The global burial insurance market size was valued at USD 279.78 billion in 2023 and is projected to grow at a CAGR of 5.6% from 2024 to 2030.

• The global healthcare business collaboration tools market size was estimated at USD 32.53 billion in 2024 and is projected to grow at a CAGR of 23.4% from 2025 to 2030.

 

Segments Covered in the Report

 

Grand View Research has segmented the global digital health market based on technology, component, application, end-use, and region:

 

Technology Outlook (Revenue, USD Million, 2018 - 2030)

• Tele-healthcare

  • Tele-care

    • Activity Monitoring

    • Remote Medication Management

  • Tele-health

    • LTC Monitoring

    • Video Consultation

• mHealth

  • Wearables & Connected Medical Devices

    • Vital Sign Monitoring Devices

      • Heart Rate Monitors

      • Activity Monitors

      • Electrocardiographs

      • Pulse Oximeters

      • Spirometers

      • Blood Pressure Monitors

      • Others

    • Sleep Monitoring Devices

      • Sleep trackers

      • Wrist Actigraphs

      • Polysomnographs

      • Others

    • Electrocardiographs Fetal & Obstetric Devices

    • Neuromonitoring Devices

      • Electroencephalographs

      • Electromyographs

      • Others

  • mHealth Apps

    • Medical Apps

      • Women's Health

        • Fitness & Nutrition

        • Menstrual Health

        • Pregnancy Tracking & Postpartum Care

        • Menopause

        • Disease Management

        • Others

      • Chronic Disease Management Apps

        • Diabetes Management Apps

        • Blood Pressure & ECG Monitoring Apps

        • Mental Health Management Apps

        • Cancer Management Apps

        • Obesity Management Apps

        • Other Chronic Disease Management Apps

      • Personal Health Record Apps

      • Medication Management Apps

      • Diagnostic Apps

      • Remote Monitoring Apps

      • Others (Pill Reminder, Medical Reference, Professional Networking, Healthcare Education)

    • Fitness Apps

  • Services

    • Monitoring Services

      • Independent Aging Solutions

      • Chronic Disease Management & Post-Acute Care Services

    • Diagnosis Services

    • Healthcare Systems Strengthening Services

    • Others

• Digital Health Systems

  • EHR

  • E-prescribing Systems

• Healthcare Analytics

 

Component Outlook (Revenue, USD Million, 2018 - 2030)

• Software

• Hardware

• Services

 

Application Outlook (Revenue, USD Million, 2018 - 2030)

• Obesity

• Diabetes

• Cardiovascular

• Respiratory Diseases

• Others

 

End-use Outlook (Revenue, USD Million, 2018 - 2030)

• Patients

• Providers

• Payers

• Others

 

Regional Outlook (Revenue, USD Million, 2018 - 2030)

• North America

  • U.S.

  • Canada

• Europe

  • UK

  • Germany

  • France

  • Italy

  • Spain

  • Sweden

  • Denmark

  • Norway

• Asia Pacific

  • China

  • India

  • Japan

  • Australia

  • South Korea

  • Singapore

• Latin America

  • Brazil

  • Mexico

  • Argentina

• MEA

  • South Africa

  • Saudi Arabia

  • UAE

  • Kuwait

 

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Loyalty Management Market Analysis: Key Players and Competitive Strategies

The global loyalty management market is experiencing significant growth, with an estimated value of USD 10.67 billion in 2023. This market is projected to expand at a compound annual growth rate (CAGR) of 9.2% from 2024 to 2030. Loyalty management platforms provide businesses with essential tools to create, implement, and manage effective loyalty programs.

 

The retail industry's rapid digital transformation is a major catalyst for the adoption of loyalty management solutions. Innovative digital loyalty and engagement platforms, such as mobile apps and online platforms, are empowering retail businesses to connect with customers across multiple touchpoints. Digital loyalty cards, personalized offers, and mobile wallets are key components of modern loyalty programs, driving their increasing demand in the retail sector. These factors are expected to further fuel market growth.

 

Loyalty management software enables businesses to cultivate long-lasting relationships with existing customers by encouraging repeat business and building brand loyalty. This strategy involves implementing loyalty programs, rewards, and incentives to motivate customers to make recurring purchases. Loyalty management software allows businesses to transcend mere transactions and forge an emotional connection between the brand and its customers. By offering exclusive discounts, special offers, and VIP treatment, organizations can incentivize customers to maintain loyalty to their brand over time. The primary goal of loyalty management programs is to retain and nurture the customer base, as loyal customers tend to be more profitable and act as brand advocates. These factors are anticipated to drive market growth.

Gather more insights about the market drivers, restrains and growth of the Loyalty Management Market

 

Solution Segmentation Insights 

 

The customer loyalty segment was the most significant in 2023, accounting for over 39% of the market. This segment's growth is driven by the increasing focus of end-user companies on enhancing customer loyalty in a competitive market. Many businesses are forming strategic partnerships to offer multiple rewards to their customers. For example, Starbucks Coffee Company partnered with Delta Air Lines in October 2022 to provide joint loyalty programs. Starbucks Rewards and Delta SkyMiles members can earn 1 USD/mile for every eligible Starbucks purchase, which can be used for Delta Air Lines flights. Loyal customers have significantly higher conversion rates of 60-70%, compared to new customers' 5-20%. This drives companies to adopt customer loyalty solutions to strengthen customer relationships and boost revenue.

 

The channel loyalty segment is projected to grow at a CAGR of 9.8% from 2024 to 2030. Channel loyalty programs are essential for business growth strategies. Effective channel loyalty programs strengthen brand identity by engaging influencers, retailers, and partners. To maintain a strong brand image, companies must focus on both onboarding new partners and retaining existing ones. Channel loyalty solutions help companies analyze partner performance and reward them based on sales volume or goal achievement. For instance, BP Plc introduced loyalty pricing in its BPme Rewards program in September 2023, offering discounts at 300 company-owned UK retail stores. 

 

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System Integrators Market: Innovations Driving Growth Report to 2030

 The global system integrators market size was estimated at USD 29.10 billion in 2023 and is expected to grow at a CAGR of 8.2% from 2024 to 2030. The market is witnessing significant growth driven by several key factors.

 

• Digital Transformation: The rise of digital transformation initiatives across industries is a major catalyst as businesses increasingly seek to streamline operations, enhance connectivity, and improve efficiency through integrated technology solutions.
• IoT, AI, and Cloud-based Services: The growing demand for IoT, AI, and cloud-based services is pushing companies to partner with system integrators to manage complex deployments and integrations of new technologies with legacy systems.
• Industry Demand: Major industries, including manufacturing, healthcare, BFSI, and automotive, are increasingly relying on system integrators for automation, data management, and cybersecurity needs, driving market expansion.
• Government and Enterprise Investments: Governments and enterprises globally are also investing heavily in smart city projects, digital infrastructure, and industry 4.0 initiatives. Thus, these factors are significantly contributing to market growth.

 

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Further, the increasing adoption of AI-powered analytics, edge computing, and 5G connectivity is transforming industries by enabling real-time data processing, predictive maintenance, and enhanced automation capabilities. System integrators are crucial in integrating these advanced technologies to meet the growing demand for data-driven decision-making and advanced security solutions. Moreover, the shift towards cloud-native solutions and hybrid IT environments is reshaping system integration services, with integrators focusing on delivering scalable, flexible, and cost-effective solutions across cloud and on-premise infrastructures. 

 

Enterprise Size Segmentation Insights

 

The large enterprise segment held the dominant position in the market in 2023, accounting for over 58% of the market share. This segment's growth is propelled by the escalating demand for tailored, end-to-end integration solutions. Large enterprises, often navigating intricate IT landscapes, necessitate sophisticated solutions to seamlessly integrate diverse technologies across various departments. A prominent trend within this segment is the embrace of cloud-based services, as large organizations strive to enhance agility, scalability, and operational efficiency. The synergy of cloud integration, advanced analytics, and AI-driven technologies empowers enterprises to automate workflows, optimize resource allocation, and make informed decisions. The increasing complexity of digital transformation initiatives further fuels the requirement for expert system integrators capable of managing extensive projects involving cutting-edge technologies such as 5G, IoT, and cybersecurity.

 

The SMEs segment is poised for substantial growth during the forecast period. This market segment is experiencing rapid expansion, fueled by the growing adoption of digital technologies among smaller businesses. A key trend within this segment is the escalating demand for cost-effective integration solutions that enable SMEs to streamline operations without significant capital expenditure. SMEs leverage cloud computing, AI, and automation to enhance efficiency and minimize manual processes. System integrators play a pivotal role in assisting these businesses in transitioning to digital-first models by providing scalable solutions that align with their budgetary and operational needs. As SMEs increasingly adopt hybrid work models, system integrators also offer services to integrate collaboration tools and secure remote working environments. 

 

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AI in Oncology Market Analysis: Leading Technologies and Applications | Report to 2030

 The global AI in oncology market is experiencing rapid growth, projected to reach a value of USD 2.80 billion in 2023 and is expected to expand at a compound annual growth rate (CAGR) of 28.92% from 2024 to 2030. This surge is primarily driven by the rising prevalence of cancer, ongoing advancements in cancer diagnostics and healthcare infrastructure, and the increasing demand for early and accurate cancer diagnosis.
 
The significant investments made by both public and private organizations in research and development (R&D) to introduce innovative technologies further fuel market growth. For instance, Tempus, a leader in precision medicine and AI, launched the Tempus+ program in October 2022. This proprietary program leverages real-world data to power collaborative precision oncology research, with a network of renowned institutions like Baylor College of Medicine and Stanford Cancer Center already utilizing it to advance their research. Additionally, the increasing approval of AI-associated medical devices, such as the FDA-approved DermaSensor for skin cancer detection in January 2024, is expected to significantly boost market growth.
 
The future of AI in cancer care is incredibly promising, with the potential to revolutionize early detection, precision medicine, and personalized treatment plans. AI's remarkable ability to analyze vast datasets, identify intricate patterns, and provide real-time insights has the power to transform cancer diagnosis and therapy, leading to improved patient outcomes and more efficient healthcare delivery. 
 
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Survey Segmentation Insights  
 
The survey participants were authors of research articles or reviews on the intersection of artificial intelligence (AI) and cancer. These articles were published between September 20, 2020, and September 20, 2022, and were indexed in the Web of Science Science Citation Index Expanded (WoS SCI-EXPANDED) database. Of the 25,000 researchers invited to participate, only 1,030 responded, yielding a response rate of 4.12%.
 
A significant portion of respondents (approximately one-third) identified cancer radiology as the primary beneficiary. Pathology followed closely, with 27.02% of respondents selecting it. Gynecology was deemed the least likely to benefit from AI, with only 1.46% of respondents choosing it. A small percentage of respondents (2.58%) indicated that other, unlisted fields would see the greatest impact from AI.
 
Pathology, characterized by extensive datasets encompassing diverse disease specimens, subtypes, and biomarkers, presents a complex and demanding landscape for human pathologists. The constant evolution of knowledge in this field can be overwhelming. A 2022 research article published in the National Center for Biotechnology Information (NCBI) highlighted the potential of AI to significantly improve the early detection of cancer in mammograms. AI-powered systems, capable of continuous operation and training on vast datasets, can efficiently analyze and interpret a multitude of specimens. By integrating AI with large-scale genomic and biomarker data, pathology can streamline the diagnostic process, enabling pathologists to deliver accurate and timely diagnoses.
 
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Computer Aided Engineering Market Innovations In Product Design And Development

 The global Computer-Aided Engineering (CAE) market is experiencing significant growth, projected to reach a value of USD 10,175.4 million in 2023. This market is set to expand at a Compound Annual Growth Rate (CAGR) of 12.8% from 2024 to 2030. This growth is primarily driven by the outsourcing of manufacturing processes to emerging economies like China, India, and Russia.

 

The increasing adoption of integrated CAE software solutions is a major factor contributing to this growth. These solutions eliminate the need for multiple physical prototypes, significantly reducing costs associated with prototyping and product recalls. Additionally, the rising use of Computational Fluid Dynamics (CFD) software for analyzing battery module temperatures and enhancing battery life and performance is further propelling market growth.

 

The global market is witnessing a substantial shift from traditional on-premise computing to cloud-based computing. Cloud computing offers significant cost advantages by reducing expenses related to hardware acquisition, software licensing, installation, and support. This trend is expected to boost the adoption of CAE software. Furthermore, the implementation of Hyper-Converged Infrastructure (HCI) platforms for building private clouds enables advanced computational and storage services, further accelerating market growth.

 

Gather more insights about the market drivers, restrains and growth of the Computer Aided Engineering Market

 

Deployment Model Segmentation Insights

 

In 2023, the on-premise segment dominated the global market, accounting for over 63% of the market share. This segment is projected to maintain a robust growth trajectory, with an estimated CAGR of nearly 10.5% from 2023 to 2030.

 

The software industry is characterized by rapid innovation and the timely introduction of new products is crucial for a company's success. To stay ahead of the curve, many companies are actively pursuing mergers and acquisitions to acquire cutting-edge software technologies.

 

Based on deployment models, the industry is primarily divided into on-premise and cloud solutions. Cloud computing offers a host of advantages, including easy data access, ample storage space, and enhanced security. Furthermore, cloud-based Computer-Aided Engineering (CAE) solutions, delivered as Software-as-a-Service (SaaS), provide tailored applications to CAE users. As a result, the cloud-based deployment model is anticipated to witness significant growth during the forecast period.

 

Cloud-based deployment offers several benefits, such as faster distribution, minimal maintenance requirements, reduced costs, and increased scalability. While on-premise software implementation may incur higher initial deployment costs and subsequent upgrade expenses, it still held a substantial market share in 2023 due to its early adoption and the perceived convenience of on-site deployment for companies prioritizing data confidentiality. For these reasons, the on-premise segment is expected to retain its dominant position throughout the forecast period.

 

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Loyalty Management Market Insights: Strategies for Enhanced Customer Engagement

The global loyalty management market is currently valued at USD 10.67 billion and is projected to grow at a substantial rate of 9.2% annually from 2024 to 2030. These platforms empower businesses to create, execute, and oversee effective loyalty programs. The retail industry's rapid digital transformation is significantly fueling the adoption of loyalty management solutions. Innovative digital loyalty and engagement platforms, including mobile apps and online portals, are enabling retail businesses to connect with customers across multiple touchpoints. Digital loyalty cards, personalized offers, and mobile wallets are key components of modern loyalty programs, driving their popularity in the retail sector.

 

Loyalty management software facilitates businesses in cultivating enduring relationships with existing customers by stimulating repeat business and fostering brand loyalty. This strategy involves implementing loyalty programs, rewards, and incentives to encourage customers to make recurring purchases. Loyalty management software also enables businesses to transcend mere transactions and establish an emotional bond between the brand and its customers. By offering exclusive discounts, special offers, and VIP treatment, organizations can motivate customers to remain loyal to their brand over an extended period. Consequently, the primary objective of loyalty management programs is to retain and nurture the customer base, as loyal customers tend to be more profitable and act as brand advocates. These factors are anticipated to drive market growth.

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Offering Segmentation Insights

 

The solution segment was the dominant player in the market in 2023, capturing over 58% of the market share. This segment's growth can be attributed to the increasing adoption of loyalty management solutions by various industries to implement and manage loyalty programs. Loyalty management solutions offer a range of features, including tracking and analytics, flexible API integration, and compliance with regulations like GDPR, CCPA, and PCI DSS. Companies in this market are actively innovating and introducing new loyalty management solutions to enhance brand value. For example, Kognitiv Corporation launched Kognitive Pulse in March 2023, an AI-powered loyalty management and partner collaboration solution that enables data-driven personalization and optimization of customer journeys across omnichannel SaaS platforms.

 

The services segment is projected to grow at a CAGR of 9.6% from 2024 to 2030. The loyalty management services segment, in particular, is anticipated to experience significant growth during this period due to its wide array of features, such as customer report analysis, multichannel marketing, workflow management, dispute resolution, creation of new loyalty programs, and post-sale analysis. Loyalty management services empower end-users to conduct in-depth data analysis, extract valuable insights, and make informed decisions. Additionally, loyalty management service providers like IGT Solutions Pvt. Ltd., Flatworld Solutions Inc., and OSF Digital prioritize providing 24/7 support to their clients, fostering stronger customer relationships and improving customer retention rates.

 

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System Integrators Market: Mergers, Acquisitions, and Strategic Alliances

 

 

The global system integrators market, valued at $29.10 billion in 2023, is projected to experience a compound annual growth rate (CAGR) of 8.2% from 2024 to 2030. This substantial growth is fueled by several key factors:

• Digital Transformation: As businesses strive to optimize operations, enhance connectivity, and improve efficiency, the demand for integrated technology solutions is surging. System integrators play a crucial role in streamlining operations and implementing digital transformation initiatives.

• Emerging Technologies: The growing adoption of IoT, AI, and cloud-based services necessitates complex deployments and integrations with existing systems. System integrators possess the expertise to manage these integrations and ensure seamless operations.

• Industry-Specific Needs: Industries such as manufacturing, healthcare, BFSI, and automotive are increasingly turning to system integrators for automation, data management, and cybersecurity solutions. These specialized requirements drive market expansion.

• Government and Enterprise Investments: Governments and enterprises worldwide are investing heavily in smart city projects, digital infrastructure, and Industry 4.0 initiatives. This investment creates opportunities for system integrators to provide essential solutions.

In conclusion, the global system integrators market is witnessing significant growth due to the increasing demand for digital transformation, emerging technologies, industry-specific needs, and government investments. As businesses continue to embrace technology-driven solutions, the importance of system integrators will only grow in the coming years.

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Type Segmentation Insights

 

Hardware Market:

 

Hardware accounted for the largest market share of over 41% in 2023. This segment is driven by the increasing demand for advanced infrastructure across various industries. As businesses move towards interconnected systems, the need for robust networking hardware, servers, and data storage solutions is growing. Advancements in IoT, AI, and cloud computing have further fueled the demand for specialized hardware. In regions like the UAE and KSA, investments in smart city initiatives are driving the growth of hardware procurement services.

 

Services Market:

 

The services market is expected to grow significantly during the forecast period. The increasing complexity of IT systems and the shift towards digital transformation are driving this growth. Services such as consulting, implementation, customization, and support are crucial as organizations adopt cloud-based platforms, IoT solutions, and AI technologies. In regions like Qatar, driven by initiatives like the Smart Qatar Program (TASMU), there is a heightened demand for system integration services. Focusing on IT infrastructure modernization, cybersecurity, and real-time analytics also drives the need for comprehensive integration services, particularly for industries such as BFSI and healthcare.

 

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AI in Oncology Market Trends: Transforming Cancer Diagnosis and Treatment

 

 

The global market for artificial intelligence (AI) in oncology is currently valued at $2.80 billion and is projected to expand at a substantial annual growth rate of 28.92% between 2024 and 2030. This growth is primarily driven by several factors, including the rising incidence of cancer, advancements in cancer diagnostics and healthcare infrastructure, and a growing demand for early and accurate cancer detection.

 

Public and private organizations are actively investing in research and development (R&D) to introduce innovative AI technologies, further stimulating market growth. For instance, Tempus, a company specializing in precision medicine and AI, recently launched a program called Tempus+. This proprietary program leverages real-world data to facilitate collaborative research in precision oncology. A network of researchers, including institutions like Baylor College of Medicine, Allegheny Health Network, Stanford Cancer Center, Rush University Medical Center, TriHealth, and others, are already utilizing the Tempus+ program to advance their research. Additionally, the increasing approval of AI-related medical devices is expected to boost market growth. In January 2024, the U.S. FDA granted approval to DermaSensor, the first AI medical device designed to detect skin cancer.

 

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Product Segmentation Insights 

 

The hospitals segment dominated the market with a revenue share of 48.2% in 2023 due to increased adoption of AI-powered solutions. This segment is expected to grow significantly during the forecast period due to rising number of companies entering the market to cater cancer care in hospitals and positive responses from patients.

The hospitals segment is also expected to grow at the fastest CAGR over the forecast period, owing to technological advancements in the healthcare sector. Digitalizing processes and implementing AI, virtual reality, and immersive technologies are key examples that changed healthcare institutions’ diagnostic, treatment, and data collection processes, including hospitals. Furthermore, hospitals are integrating AI-powered algorithms in cancer therapy to enhance accuracy by avoiding misdiagnosis.

 

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Digital Pathology Market: Integrating Telepathology Into Routine Practice

 The global digital pathology market, valued at $1.03 billion in 2023, is projected to expand at a steady 8% annual rate from 2024 to 2030. This growth is primarily driven by several factors: the increasing prevalence of cancer, the need to improve workflow efficiency, and the growing demand for faster diagnostic tools. Furthermore, rising investments in healthcare, coupled with strategic initiatives from key market players, including new product launches, expanding telepathology adoption, and a focus on drug discovery and precision medicine, are accelerating market growth.

 

The increasing adoption of healthcare IT solutions is fueling the demand for digital pathology solutions. Organizations are increasingly implementing 1 these solutions to reduce costs, streamline processes, address resource constraints, and facilitate efficient content sharing. The growing need for collaborations and the expanding use of digital documentation across various scientific fields further drive demand. Additionally, factors such as the heightened adoption of digital pathology to enhance laboratory efficiency, the surge in teleconsultations, and increased applications in companion diagnostics and drug discovery are expected to contribute to the market's growth.

 

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Product Segmentation Insights 

 

The device segment, comprising slide management systems and scanners, held the largest market share of 51.72% in 2023. This segment is poised for significant growth in the coming years due to the increasing adoption of digital pathology in academic research. The enhanced resolution offered by these devices is a key driver behind this trend.

 

A notable example is the VENTANA DP 600 slide scanner, introduced by F. Hoffmann-La Roche Ltd. in June 2022. This cutting-edge scanner generates high-resolution digital images of tissue samples, aiding in cancer diagnosis and treatment planning.

 

Software Segment's Rapid Expansion

 

The software segment is projected to experience the fastest growth rate from 2024 to 2030. The rising incidence of cancer and the focus of key industry players on developing innovative digital pathology systems are driving this expansion.

 

Xybion Corp.'s Pristima XD Digital Pathology is a prime example of this trend. Launched in August 2021, this software enhances lab throughput and streamlines workflows. Similarly, F. Hoffmann-La Roche Ltd.'s uPath enterprise software, introduced in January 2019, improves performance, speed, and overall usability in digital pathology.

 

Conclusion

The digital pathology market is characterized by the dominance of the device segment, driven by advancements in slide management systems and scanners. However, the software segment is rapidly gaining traction due to its crucial role in enhancing efficiency and improving diagnostic outcomes.

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Clinical Decision Support Systems Market: Impact of Telehealth Integration

 The global clinical decision support systems market size was estimated at USD 5.30 billion in 2023 and is projected to grow at a CAGR of 10.79% from 2024 to 2030. Clinical decision support systems (CDSSs) have experienced significant advancement in recent decades, providing clinicians with vital tools to make informed decisions in patient care. These systems have emerged as a promising means to improve patient outcomes and reduce overall healthcare costs.

 

AI and ML technologies are transforming the CDSS market, offering advanced functionalities such as predictive analytics, pattern recognition, and tailored recommendations. AI-driven CDSSs can analyze extensive datasets, detect patterns, anticipate outcomes, and suggest optimal treatment strategies. Researchers are integrating AI with CDSS, as demonstrated by the University of Texas at Austin’s Dell Medical School researchers who developed an AI-based CDSS to aid clinicians in discussing nutrition and making decisions with patients about diet improvements in December 2022.

 

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Detailed Segmenatation

Product Insights

The standalone CDSS segment held the market with the largest revenue share of over 30.0% in 2023, because it is widely adopted for its low cost and simplicity. They don't require standardization or extensive clinical expertise and can operate without real patient data. Their user-friendly nature contributes to dominance in hospitals and clinical settings.
The integrated EHR with CDSS segment is expected to grow at the fastest CAGR during the forecast period, driven by increasing EHR adoption in multi-specialty healthcare facilities.

Delivery Mode Insights

Based on delivery mode, the on premise segment led the market with the largest revenue share of 42.35% in 2023. On-premise CDSS solutions offer flexibility for customization and integration with existing healthcare systems and workflows, catering to specific organizational needs. Multispecialty hospitals and large healthcare organizations prefer this system for greater data control within their infrastructure. Integration with existing systems like EHRs enables smoother data flow and interoperability, enhancing decision support efficiency.

Application Insights

Based on application, the drug allergy alerts segment held the market with the largest revenue share of over 25.0% in 2023, because it is widely utilized in clinical decision support systems (CDSSs) to enhance patient safety and prevent adverse drug reactions (ADRs). CDSSs allow customization of alerts based on individual patient profiles and specific allergy information. Healthcare providers can tailor alert thresholds and preferences to ensure relevance and actionability for each patient. The rising burden of drug allergies is driving CDSS adoption, fueling segment growth. For example, approximately 10% of the U.S. population is allergic to penicillin, according to the CDC.

Component Insights

Based on component, the services segment led the market with the largest revenue share of 42.49% in 2023, offering implementation, training, support, customization, and consulting services to help healthcare organizations maximize CDSS software value and optimize clinical decision-making. This segment dominated the market as continuous technical support ensures CDSS functionality and performance. In addition, healthcare professionals require training to effectively utilize CDSS, further propelling segment growth.

Regional Insights

 

The clinical decision support systems market in North America accounted for the revenue share of 43.76% in 2023. This dominance is fueled by the rising demand for IT solutions in healthcare and the emphasis on delivering quality healthcare services. Rapid technological advancements further drive market growth. Initiatives promoting CDSS adoption, like EBSCO Information Services' Dyna Innovation Center launch in December 2023, contribute to regional market expansion.

 

Browse through Grand View Research's Healthcare IT Industry Research Reports.

 

• The global patient engagement solutions market size was valued at USD 22.7 billion in 2023 and is expected to grow at a compound annual growth rate (CAGR) of 17.7% from 2024 to 2030.
• The healthcare reimbursement market size was valued at USD 21.83 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 18.3% from 2024 to 2030. 

 

Key Companies profiled:

• McKesson Corporation
• Oracle (Cerner Corporation)
• Siemens Healthineers GmbH
• Allscripts Healthcare, LLC
• athenahealth, Inc.
• NextGen Healthcare Inc.
• Koninklijke Philips N.V.
• IBM
• Agfa-Gevaert Group (IG Farben)
• Wolters Kluwer N.V.

 

Clinical Decision Support Systems Market Segmentation

 

Grand View Research has segmented the global clinical decision support systems market report based on product, application, delivery mode, component, and region:

 

Clinical Decision Support Systems Product Outlook (Revenue, USD Million, 2018 - 2030)

• Standalone CDSS
• Integrated CPOE with CDSS
• Integrated EHR with CDSS
• Integrated CDSS with CPOE & EHR

 

Clinical Decision Support Systems Application Outlook (Revenue, USD Million, 2018 - 2030)

• Drug-drug interactions
• Drug allergy alerts
• Clinical reminders
• Clinical guidelines
• Drug dosing support
• Others

 

Clinical Decision Support Systems Delivery Mode Outlook (Revenue, USD Million, 2018 - 2030)

• Web-based Systems
• Cloud-based Systems
• On-premise Systems

 

Clinical Decision Support Systems Component Outlook (Revenue, USD Million, 2018 - 2030)

• Hardware
• Software
• Services

 

Clinical Decision Support Systems Regional Outlook (Revenue, USD Million, 2018 - 2030)

• North America
• U.S.
• Canada
• Europe
• Germany
• UK
• Italy
• Spain
• France
• Sweden
• Denmark
• Norway
• Asia Pacific
• China
• India
• Japan
• Thailand
• South Korea
• Australia
• Latin America
• Brazil
• Mexico
• Argentina
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE
• Kuwait

 

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Recent Developments

• In October 2023, Wolters Kluwer Health launched AI Labs, a collective resource to integrate generative AI with UpToDate, its CDS solution, enabling medical professionals to make better-informed decisions
• In August 2023, GE HealthCare launched CardioVisio for Atrial Fibrillation, a patient-centric, digital CDS tool to allow precision care
• In February 2023, EBSCO Information Services launched new features in DynaMedex Mobile App to improve clinical decision support. These enhancements improve the mobile experience for users by enabling clinicians to deliver evidence-based patient care efficiently
• Moreover, in May 2020, DHIndia announced a partnership with EHRC@IIITB & Healthelife to develop a CDSS for the screening of COVID-19. The partnership also included the formation of a minimal triage application for front-line doctors
• In March 2020, IBM Watson Health partnered with EBSCO Information Services to enhance CDSS and operations for healthcare systems and providers